Shipping & FAQ

Processing Time: 2-3 business days

Once your order is placed, we take 2-3 business days to process and dispatch it. Processing time does not include weekends or public holidays.

Australia Shipping:

• Standard (3–5 business days): $12.99 AUD
• Express (1–2 business days): $27.99 AUD
• Free shipping on orders $150 and up (Standard)

International Shipping:

• Standard (10–20 business days): $24.99 AUD
• Express (3–5 business days): $34.99 AUD
• Free shipping on orders $150 and up (Standard)

All shipping rates are displayed at checkout before payment. Delivery times are estimates and may vary depending on your location and carrier.

You'll receive a tracking number via email once your order has been dispatched. Use this number to track your package through the carrier's website.

If you don't receive a tracking email, check your spam folder or contact us at shop@555iloveyou.com with your order number.

For international orders, customers may be required to pay import duties and taxes depending on their country's customs regulations. These fees are not included in our shipping costs and are the responsibility of the customer.

We recommend checking with your local customs office for more information about potential duties and taxes.

If your package is returned to us as undeliverable or you refuse delivery, we will contact you to arrange a refund or reshipment.

Please note that if the package is reshipped at your request, you may be responsible for the additional shipping costs.

For any issues with delivery, please contact us at shop@555iloveyou.com as soon as possible.

Please refer to the care label on your item for specific washing and maintenance instructions. Most of our items are gentle-care items and should be handled accordingly.

If you have specific care questions about your product, please contact us at shop@555iloveyou.com.

Return Window:
30 days from purchase

Change of Mind (wrong size, wrong style, etc.):
Every tee is made to order, so change-of-mind returns come with a $10 AUD restocking fee and you'll cover the return shipping. Send it back within 30 days in original, unworn condition with tags attached, and we'll get you a store credit or refund.

Faulty, Not as Described, or Wrong Item:
Not what you expected? Email us your order number and a couple of photos and we'll sort it out, no restocking fee, no hassle. If it's confirmed faulty, we'll cover your return postage too.

Return Process:

1. Contact us at shop@555iloveyou.com with your order number and the reason for the return
2. Include photos if you're reporting a fault, damage, or the wrong item
3. We'll confirm eligibility and next steps by email
4. Send your item back in original, unworn condition with tags attached
5. Once received and inspected, we'll process your store credit, refund, or exchange

Refund Timeline:
5-10 business days after we receive and inspect your return, minus the $10 AUD restocking fee for change-of-mind returns. Refunds go back to your original payment method, so allow a few extra days depending on your bank.